Neurix Focus & Energy®

Most healthy adults can safely consume up to 400mg of caffeine per day, based on general health guidelines. Since each piece of Neurix contains a moderate dose, up to 10 pieces may be used throughout the day as needed. We suggest starting with 1–2 pieces at a time to assess your tolerance.

Yes, Neurix is formulated to support mental clarity and sustained focus, making it a useful tool during long periods of work, studying, or tasks that demand sharp attention. Our upgraded active ingredients combining natural caffeine, L-theanine, B vitamins and ashwagandha extract are known to promote a calm, alert state—helping you stay productive without the common crash or overstimulation often associated with high-caffeine products. As with any supplement containing caffeine, it's important to consider your personal sensitivity and avoid late-day use if you're prone to sleep disruption.*

In most cases, using Neurix alongside a B-complex supplement or multivitamin is considered safe, as the B-vitamin content in Neurix is moderate. However, it’s a good idea to be mindful of your total daily intake of B vitamins—especially B6 and B12—from all sources, including supplements and fortified foods. If you're taking multiple products that contain B vitamins, consulting your healthcare provider can help ensure you stay within safe daily limits and avoid unnecessary overlap.

Neurix Gum contains zero calories. And since it’s designed to last for extended chewing, the better question might be—how many calories are you burning while using it?

Neurix is made with a high-quality gum base designed to maintain its texture even after extended chewing. While it's best to discard gum once you're done, accidentally swallowing a small piece on occasion is generally not harmful. Like most gum, it typically passes through the digestive system without being broken down and exits the body naturally.

Our gum and mints are exclusively available through our official website. This helps us guarantee product quality and freshness straight from our fulfillment center.

We accept major credit cards, PayPal, Google Pay, and Amazon Pay. For added flexibility, Shop Pay installment options may be available to eligible customers at checkout.

While we don’t take orders by phone, our support team is happy to help! You can reach us at hello@getneurix.com, Monday to Friday, 9 AM to 5 PM PST. Be sure to include your order and payment details so we can assist you faster.

No worries—email us at hello@getneurix.com right away with the correct address, and we’ll update it if your order hasn’t left the warehouse.

Just select the product you’d like and choose your preferred delivery schedule during checkout. Once your order is placed, your subscription will be active—no extra steps required.

If your email isn’t recognized, please send us your full name and the shipping address you used to sign up. Our team will help you get back into your account quickly.

If your order hasn’t been packed yet, we’ll do our best to cancel it. Please contact us at hello@getneurix.com as soon as possible with your order name and shipping info.

Yes! If you’re not 100% happy with your order, you can request an exchange for a different flavor within 30 days of your purchase. Just email our support team at hello@getneurix.com, and we’ll guide you through the process.

At this time, we aren’t able to process returns or exchanges for international orders due to the high cost of return shipping. However, if your item arrived damaged or something seems off with your shipment, please email us at hello@getneurix.com—we’ll look into it and do our best to make it right.

Customs situations can be tricky. If your package is refused or returned, please reach out to us. While we can't guarantee full resolution in every case, we’ll do whatever we can to help. For added peace of mind, we recommend selecting shipping insurance when placing international orders.

We offer free shipping on outgoing orders, but return shipping is the customer’s responsibility at this time. We always recommend using a trackable service for your return.

If you’d like a refund, just send us an email within 30 days of your purchase to hello@getneurix.com.

Here’s how it works:
1. We’ll provide return instructions.
2. Once your return is received and inspected, we’ll send you a confirmation.
3. If approved, your refund will be processed to your original payment method within a few business days depending on your bank’s processing timeline.

Yes! Orders over $35 within the U.S. qualify for free shipping. We also offer free shipping for all active subscriptions and select international destinations.

We ship using USPS, UPS, FedEx, and First Mile. To keep your shipping costs low, we choose the most efficient option based on your location and order details.

At this time, we don’t offer expedited shipping. However, we aim to ship orders quickly, usually within our standard handling and delivery timelines.

Start by checking your tracking link for any updates or delays. If that doesn’t clarify things, reach out directly to the shipping carrier for more info. Need help? Our support team is always here for you at hello@getneurix.com.

We currently aren’t able to schedule deliveries for specific days or time windows. Orders typically ship out in 1–3 business days (US) or 2–4 business days (international).

Once a package has been handed to the carrier, we’re unable to change the address. If you spot an error before that, contact hello@getneurix.com ASAP and we’ll try to update it in time.

Yes, we do! We proudly support deliveries to PO Boxes and APO/FPO addresses across the U.S.

We don’t offer local pickup from our distribution centers at the moment—but we’re working on more options for the future!

Yes, we proudly announce that thanks to the support from our amazing strong Neurix community, we now have warehouses around the globe to serve customers worldwide!

Sometimes tracking updates early. Here's what to try:
• Double-check your delivery address.
• Look around your entryways, mailbox, or porch.
• Ask neighbors or household members if they received it.
• Contact the carrier for delivery details

Still missing? Email us at hello@getneurix.com and we’ll take care of you.

Most U.S. orders arrive within 7–10 business days. During holidays or peak periods, delivery times may be slightly longer.

International orders may take up to 28 days depending on your location and customs processing. We do our best to ship promptly, but occasional delays can happen.

Yes, you'll receive a shipping confirmation email with a tracking link as soon as your order is on its way.